Privacy Policy
What's Covered in This Privacy Policy
What Information We Collect
Personal Information You Give Us
When you visit our website or buy our products, we may collect:
- Your name and contact details (email, phone, address)
- Payment information (credit card details, billing address)
- Account information if you create an account
- Messages you send us through contact forms
- Survey answers or product reviews you submit
- Information about your health or medical conditions (only if you choose to share it)
Information We Collect Automatically
When you use our website, we automatically collect:
- Your IP address and location data
- Browser type and device information
- Pages you visit and time spent on our site
- How you found our website (search engines, links, ads)
- Your browsing behavior and preferences
Important Note
We only collect information that helps us serve you better and improve our products. We never sell your personal data to third parties for marketing purposes.
How We Use Your Information
Order Processing and Customer Service
We use your information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Handle returns, refunds, and exchanges
- Answer your questions and provide customer support
- Verify your identity for account security
Marketing and Communication
With your permission, we may:
- Send you promotional emails about our products
- Share news about sales, discounts, and new products
- Send newsletters with health tips and product information
- Contact you about special offers that match your interests
Website Improvement
We analyze how people use our website to:
- Make our website faster and easier to use
- Fix technical problems and bugs
- Create better content and product descriptions
- Understand what customers want and need
Legal Requirements
Sometimes we must use your information to:
- Follow laws and regulations
- Respond to legal requests from authorities
- Protect our rights and prevent fraud
- Ensure the safety of our customers and employees
Who We Share Information With
Service Providers
We work with trusted companies that help us run our business:
- Payment processors (for credit card transactions)
- Shipping companies (to deliver your orders)
- Email service providers (to send you communications)
- Web hosting companies (to keep our website running)
- Customer service platforms (to help answer your questions)
These companies can only use your information to help us serve you. They cannot use it for their own purposes.
Business Transfers
If Baker's Organics is sold or merges with another company, your information may be transferred to the new owners. We will notify you before this happens.
Legal Requirements
We may share your information if required by law or to:
- Comply with court orders or legal processes
- Protect against fraud or illegal activities
- Enforce our terms of service
- Protect the safety of our customers or employees
We Never Sell Your Data
Baker's Organics does not sell, rent, or trade your personal information to other companies for their marketing purposes. Your privacy is important to us.
How We Protect Your Data
Security Measures
We use strong security measures to protect your information:
- SSL encryption for all data transmission
- Secure servers with firewall protection
- Regular security audits and updates
- Limited access to personal information (only authorized staff)
- Strong password requirements for employee accounts
Payment Security
Your payment information is extra protected:
- We use PCI-compliant payment processors
- Credit card numbers are encrypted and tokenized
- We do not store complete credit card information
- All transactions are monitored for fraud
Data Backup and Recovery
We maintain secure backups of your data to prevent loss and ensure quick recovery in case of technical issues.
Report Security Issues
If you notice any security problems or suspicious activity, please contact us immediately at [email protected].
Cookies and Tracking
What Are Cookies?
Cookies are small text files stored on your device when you visit websites. They help websites remember your preferences and improve your experience.
Types of Cookies We Use
- Essential Cookies: Needed for basic website functions like shopping cart and login
- Analytics Cookies: Help us understand how visitors use our website
- Marketing Cookies: Used to show you relevant ads and track campaign effectiveness
- Preference Cookies: Remember your settings and choices
Managing Cookies
You can control cookies through your browser settings:
- Block all cookies (may affect website functionality)
- Accept only essential cookies
- Delete existing cookies
- Set preferences for future cookies
Third-Party Tracking
We use services like Google Analytics and Facebook Pixel to understand our website traffic and improve our marketing. These services may collect information about your online activities across different websites.
You can opt out of this tracking by:
- Using browser do-not-track settings
- Installing ad-blocking extensions
- Visiting the Digital Advertising Alliance opt-out page
- Adjusting your social media privacy settings
Your Privacy Rights
Access Your Information
You have the right to know what personal information we have about you. Contact us to request a copy of your data.
Correct Your Information
If your personal information is wrong or incomplete, you can ask us to fix it. You can update some information through your account settings.
Delete Your Information
You can request that we delete your personal information. We will comply unless we need to keep it for legal reasons or to complete services you requested.
Limit How We Use Your Information
You can ask us to limit how we use your information in certain situations, such as when you dispute the accuracy of your data.
Data Portability
You can request a copy of your information in a format that allows you to move it to another service.
Marketing Opt-Out
You can unsubscribe from marketing emails at any time by:
- Clicking the unsubscribe link in our emails
- Contacting our customer service team
- Adjusting your account preferences
How to Exercise Your Rights
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days and may need to verify your identity first.
Third-Party Services
Payment Processors
We use secure third-party services to process payments. These companies have their own privacy policies and security measures.
Social Media
Our website may include social media buttons or plugins. When you interact with these features, the social media companies may collect information about you according to their privacy policies.
Analytics Services
We use Google Analytics and other services to analyze website traffic. These services collect data about your visits and may use it for their own purposes.
Email Marketing
We use email marketing platforms to send newsletters and promotional messages. These services track email opens, clicks, and other engagement metrics.
Customer Reviews
We may use third-party review platforms where customers can share feedback about our products. These platforms have their own privacy policies.
We recommend reading the privacy policies of any third-party services you interact with through our website.
How Long We Keep Your Data
Customer Account Information
We keep your account information as long as your account is active or as needed to provide services. You can request account deletion at any time.
Order Information
We keep order records for:
- 7 years for tax and accounting purposes
- As required by law for warranty and product liability
- To process returns, refunds, and customer service requests
Marketing Information
We keep marketing communications preferences until you unsubscribe or request deletion.
Website Analytics
Website usage data is typically kept for 2-3 years for analysis and improvement purposes.
Legal Requirements
Some information must be kept longer to comply with legal requirements, such as financial records for tax purposes.
Automatic Deletion
We have systems in place to automatically delete old data that is no longer needed. This helps protect your privacy and reduces our data storage.
Children's Privacy
Baker's Organics products are intended for adults. Our website and services are not designed for children under 18 years old.
Age Verification
We do not knowingly collect personal information from children under 18. If you are under 18, please do not provide any personal information on our website.
Parental Rights
If we learn that we have collected information from a child under 18, we will delete that information immediately. Parents who believe we may have collected information from their child should contact us.
COPPA Compliance
We comply with the Children's Online Privacy Protection Act (COPPA) and other applicable laws regarding children's privacy.
Changes to This Policy
Policy Updates
We may update this privacy policy from time to time to reflect:
- Changes in our business practices
- New legal requirements
- Improved privacy protections
- New website features or services
How We Notify You
When we make significant changes, we will:
- Post the updated policy on our website
- Send you an email notification (if you have an account)
- Add a notice to our website highlighting the changes
- Give you time to review the changes before they take effect
Effective Date
This privacy policy was last updated on January 1, 2025. The current version is always available on our website.
Contact Us
Privacy Questions or Concerns
If you have any questions about this privacy policy or how we handle your information, please contact us:
Email: [email protected]
Subject Line: Privacy Policy Question
We will respond to your privacy inquiries within 48 hours during business days.
Data Protection Officer
For specific questions about data protection and privacy rights, you can contact our data protection team at the email address above with the subject line "Data Protection Inquiry."
Complaints
If you believe we have not handled your personal information properly, you have the right to file a complaint with your local data protection authority.
Response Time
We take privacy concerns seriously and will investigate any issues promptly. Most privacy requests are handled within 30 days, but complex cases may take longer.